Cancellation policy

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REXORER CANCELLATION POLICY

Some items in our store may be offered to you as a subscription or a pre-order. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you will receive repeat deliveries based on the subscription duration and frequency you select. Your payment details will be stored securely and you will be charged for each delivery, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you do not want to renew, you can cancel at any time. To cancel or change your subscription, visit the link in your order confirmation email to manage your subscription directly. You can also contact us at hello@rexorer.com and we will assist you.

See our Refund Policy for details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying a product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a pre-order that has not yet been fulfilled. If the order has already been fulfilled, it cannot be cancelled, but you may request a refund in accordance with our Refund Policy.

See our Refund Policy for full details on returns and refunds.

Contact Us

For any questions about your subscription or pre-order, email us at hello@rexorer.com. We aim to reply within 24 hours.